Reviewing a class
Guidelines to leave an authentic review once your learner has completed class.
Overview
Reviews are a critical tool in helping parents and students decide which classes are right for them, and in sharing feedback with teachers. At Español Latino, all of our reviews are from students and families who have enrolled their learner(s) in class. We believe that authentic reviews are more beneficial than 'testimonials,' which may not come from real customers. Our general policy is to not alter parent reviews; instead, parents can update their reviews, and teachers can respond to reviews.
Español Latino is thus committed to sharing all feedback that is provided by our students and families. However, some instances may require our team to investigate and determine whether the written component of the review, as written, stands. If we remove the full written review, the star rating is also removed.
How to leave a review
After you or your learner has completed a class in full, you’ll receive an email invitation after the class ends to leave a public review for that class and teacher, on our school profile.
For an Ongoing class, you can leave feedback after one week of completing class, and you’ll be prompted to review it after three completed weeks.
Student and Parent Review Guidelines
Here is some advice to ensure that reviews are authentic, appropriate and informative.
All reviews must be in keeping with our Community Standards.
Do not ask teachers for discounts or free classes in exchange for positive reviews as it is against Español Latino policy.
For privacy reasons, reviews should be written by parents rather than learners. If you would like to incorporate your learner’s feedback about a class, feel free to do so, in keeping with these guidelines.
Make sure to leave a written public comment, which is what other parents find most useful.
Write reviews that are informative, specific (instead of “a lot,” give a number of times) and constructive.
Provide examples about what you liked and disliked in the class.
If you are not happy with the class, explain why and be as specific as possible. Specific constructive feedback can be sent privately for an instructor under "private feedback." Likewise any issues that you would confidentially like Español Latino to know about can be left for our support team through "Español Latino feedback." Public feedback should be helpful in describing your insights and experiences.
If you experience a technical issue (can’t access classroom, Zoom not working, connectivity problem) while joining class and cannot get in, please contact us by email, text or quick phone call, rather than leaving a negative review for class.
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Thank you,
The Español Latino Team